We're Hiring Customer Service Representatives in Castle Pines, CO

Customer Service Representative – Join the Team at Headstrong Plumbing!Are you a people person who loves helping others? Do you thrive in a fast-paced environment where every day is different? If so, we want YOU to join our team at
Headstrong Plumbing, a top-tier plumbing company known for exceptional service, reliability, and a great workplace culture!

Why Work at Headstrong Plumbing?

At
Headstrong Plumbing, we don’t just fix pipes – we build trust and lasting relationships with our customers. As a Customer Service Representative (CSR), you’ll be the friendly voice that ensures homeowners receive top-quality service, expert advice, and the peace of mind they deserve.

✅ A Positive Work Environment
We believe that happy employees create happy customers. Join a supportive team that values your contributions and fosters a family-like atmosphere.

✅ Competitive Pay & Benefits
We offer a competitive salary, health benefits, paid time off, and opportunities for growth.

✅ Room for Advancement
We invest in our team members and provide training and development opportunities to help you grow in your career.

✅ Job Stability
Plumbing is an essential industry, and our company is growing! That means job security and the potential for long-term success.

What You’ll Be Doing

As a Customer Service Representative, you’ll be the first point of contact for our customers. Your role is essential in providing outstanding customer experiences and making sure every homeowner gets the help they need.

Answer incoming callsfrom customers needing plumbing services.Schedule service appointmentsand dispatch technicians efficiently.Listen to customer concernsand provide solutions with care and professionalism.Follow upon completed jobs to ensure customer satisfaction.Maintain accurate recordsin our customer database.Assist with billing and payment processingwhen needed.Work closely with our technicians and office staffto ensure smooth service operations.

What We’re Looking For

We’re searching for someone who brings
a friendly attitude, a problem-solving mindset, and strong organizational skills
to the team.

✔️ Strong communication skills
You’re confident, polite, and able to clearly explain solutions to customers.

✔️ A customer-first mindset
You genuinely care about helping people and resolving their concerns.

✔️ Ability to multitask
You’re comfortable handling multiple phone calls, scheduling jobs, and managing details efficiently.

✔️ Basic computer skills
You can navigate scheduling software and customer databases with ease.

✔️A team player attitude
You thrive in a collaborative environment and enjoy working with others.

✔️Previous customer service experience
is a plus, but not required—we provide training!

Who Thrives in This Role?

People who love problem-solving– If you enjoy finding solutions and making customers happy, this role is perfect for you.Energetic and positive personalities– We want someone who brings enthusiasm and positivity to every call.Reliable and organized individuals– Keeping track of schedules and details is key to success in this role.

Join Our Team Today!

At Headstrong Plumbing, we believe in creating a workplace where employees feel valued, respected, and excited to come to work every day. If you’re looking for a career with a company that treats you like family, offers growth opportunities, and makes a real impact in people’s lives, then this is the job for you!

Apply Today!
Don’t miss out on this opportunity to start a fulfilling career with
Headstrong Plumbing. We can’t wait to meet you!